Refund policy
🔄 Return & Refund Policy – Glimmeriva
📦 Returns Eligibility
We accept returns only in case of:
- Damaged product
- Defective item
- Wrong product received
To be eligible, the item must be:
- Unused and in original condition
- In original packaging
⏱️ Return Request Time
You must request a return within 48 hours of delivery.
👉 Please share clear photos/videos of the issue for verification.
❌ Non-Returnable Cases
We do not accept returns for:
- Change of mind
- Slight color differences (due to lighting/screen)
- Used or worn products
🔁 Exchange Policy
We offer replacement (exchange) for eligible cases instead of refunds, depending on product availability.
💰 Refund Policy
- If replacement is not available, a refund will be issued
- Refunds are processed within 5–7 business days after approval
- Amount will be credited to your original payment method or bank account
🚚 Return Shipping
- In case of damaged/incorrect product → Return shipping is free
- Our team will arrange pickup or guide you through the process
📞 How to Request a Return
Contact us with your order details:
- WhatsApp: +91 93247 58792
- Instagram: @glimmeriva